Shipping & Returns for KeyUnity
Shipping Details
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Processing Time: It may take 1-2 business days to process your order. Once processed, you will receive a confirmation email that your order has been shipped.(Orders placed on weekends will be handled and fulfilled in next Monday.)
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Shipping Fees and Timing: Free standard shipping on orders over $39 worldwide (excluding remote areas). Delivery typically takes 6–12 business days.
*If your order needs to be shipped urgently via DHL or FedEx, or if postal services do not cover your area, please contact us for a shipping rate. (Email: info@keyunity.net) -
Tracking Your Order:
1. To keep up with your order status, please visit your KeyUnity account or refer to the shipping confirmation email.
2. Tracking number can be tracked online within 2-3 days after uploaded. For post shipping can be track on www.17track.net.
Return Policy
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Money-Back Guarantee: We offer a 100% Money Back Guarantee. Our return policy lasts for 15 days. Purchases made online can be returned online for free.
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Registering a Return: To register a return online, please contact our client service. You can register your returns online by logging into your KeyUnity account.
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PayPal Purchases: Items purchased with PayPal can be returned online.
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Package Preparation: When returning an item, ensure it's in the original package, along with the original receipt.
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Tracking and Refund Initiation: After returning the product, please provide us with the package tracking number. Once our after-sales warehouse receives and inspects the returned item, our customer service team will process your refund. After the refund is processed, we will send you a refund confirmation email. Once your payment bank processes it, the amount will be refunded to your original account.
For any inquiries, reach us via email at info@keyunity.net. We are available 24 hours a day, 7 days a week.
